Returns and Exchanges
If you are not completely satisfied with your purchase, we will gladly accept your unused merchandise in its original condition within 14 days for an exchange (excluding the shipping charges), subject to the following conditions:
1) All exchanged items must be in its original condition which means the products cannot be worn, washed, or tampered in any way.
2) We do not accept exchanges on washed and used garments. Returned items that have been tampered with, such as stains and/or smell, and are not re-sellable are subject to a 20% restocking fee.
3) No exchanges will be accepted after 14 days.
4) We will issue you a separate invoice if we need to charge you for a restocking fee, and your replacement will be sent out after your restocking fee is paid.
5) All custom orders are non-exchangeable, non-returnable, and non-refundable, so make sure all the options you choose and the info you provide are accurate prior to purchasing our product. Please make sure to submit your image in high resolution and carefully choose the image size and location. Any claims for misprinted, damaged, and/or defective products must be reported within 24 hours after the product has been received.
Wrong Address: When your order gets returned to us due to insufficient address provided by you, you will be liable for reshipment costs once we confirm a new/updated address with you.
Unclaimed: When your order gets unclaimed and returned to us, you will be liable for a reshipment to you.
When receiving misprinted, damaged, and/or defective custom products, please send us picture proof including your order number.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please contact us for exchanges prior to shipping your item(s) back. We will provide you with authorization and an address. Once you received our return authorization, please send the item(s) back to the address provided with the original (or copy) invoice/packing slip indicating the size(s) you would like to exchange it. Make sure you have a tracking number for the return package - We will not be responsible for any lost package during the return transit.
Once we receive your return item, we will notify you via email about your replacement status.